Warranty Policy - DIGI TV Box

Warranty Policy

We want you to be satisfied with every purchase you make, so our warranty policy and process should give you great peace of mind. All items we ship have successfully passed our strict quality control inspection. Our warranty ensures that you have a great experience while leaving you completely at ease.

One-Year Repair/Replace Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair or replacement. Any free repair needs to be confirmed with the manufacturer via customer service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired or replacement item back to the customer.

If the buyer has damaged/misused the item(s), it will not be eligible for free repair or replacement, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer’s responsibility in such cases.

What Defects Are Not Covered By The Manufacturer’s Warranty?
DIGIBox warranty does not cover failures and damage not caused by the product’s defects. The description of damage not covered by the warranty includes:

✦. Defects and damages due to loss, theft, fire, moisture, or liquid penetration
✦. Failure or damage caused by improper use, carelessness (fall, knocks, dents, crushing, etc.), or accidents
✦. Failure or damage caused by unjustifiable repair or modification.
✦. Users flash other manufacturer’s software (firmware) to DIGIBox.

How To Request Warranty (Repair/Replace)
If your item has an issue, please first submit the below information to help us identify and verify the issue(s).

✦. Please ensure that DIGI TV Box was purchased from DIGITVBox.com, we are not responsible for DIGIBox purchased from any other seller.
✦. Provide the item code indicated on the bottom case.
✦. Tell us the MAC address and SN number.
✦. Send a clear photo or video showing the defect(s).

✦. Numerous customers have shared their unfortunate experiences of purchasing TV boxes from unauthorized sellers, only to find themselves stranded without support post-purchase. Many encountered issues like locked devices, rendering them unusable and ineffective.
✦. We urge our valued customers and friends to prioritize product quality and after-sales service over cheap prices. Don't fall into the trap of opting for unauthorized sellers. Choose authenticity and reliability by purchasing our Official DIGIBox, backed by our official guarantee. Reach out to us today for a seamless and satisfying entertainment experience.

Elevate Your Entertainment with the Top Brand of Smart TV Box

Cumulative Global Sales

Sold in more than 100 countries worldwide.
DIGI TV Box: Your Passport to Endless Entertainment Choices!
Order Now
DHLFedExVISAMasterCardAmerican ExpressJCBWesternUnionWeChat Pay & Alipay